How to make a complaint
We take complaints very seriously at Aviva Syndicates and aim to handle them to your satisfaction in a quick and efficient manner.
As a customer of Aviva Syndicates, if you have any questions or concerns about your policy, or the handling of a claim, in the first instance please contact your broker, intermediary or retail agent.
If you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to our local office Canada.syndicates@aviva.com or by contacting our London office:
Complaints team:
Telephone: +44 (0)20 3972 5810
Email: Complaints.syndicates@aviva.com
Complaints Manager
Aviva Syndicates
88 Leadenhall Street
London
EC3A 3BP
To help speed up the process, please provide the following information when submitting your complaint:
- Policy Number
- Date of Loss
- Subject of your complaint
- Who did you purchase your insurance from?
- Who is the complaint against?
In the unlikely event that you remain dissatisfied with the way we have handled your complaint; you may refer your grievance to the Complaints team at Lloyd’s:
Telephone: 020 7327 5693
Fax: 020 7327 5225
Email: complaints@lloyds.com
Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Details of Lloyd’s complaints procedures are set out in a leaflet "Your Complaint – How We Can Help" available at www.lloyds.com/complaints or from the above address.
Should you remain dissatisfied with this response, you may request that we refer your complaint to "Lloyd’s Complaints Department", who will review the complaint and reply to you directly.
Also note that if your concerns are not addressed to your satisfaction, in Canada, you have the right to continue to pursue the complaint with:
1. General Insurance OmbudService (GIO): assists in the resolution of conflicts between insurance customers and their insurance companies.
The GIO can be reached at:
Toll free number: 1-877-225-0446
www.giocanada.org2. For Quebec clients, the alternative dispute resolution body is: Autorite des marches financiers (AMF):
Toll Free: 1-877-525-0337
Quebec: (418) 525-0337
Montreal: (514) 395-0311
www.lautorite.qc.ca