Aviva Syndicates Canada Claims

Aviva Syndicates Canada
Claims

Elevating the Claims journey

At Aviva Syndicates Canada, our commitment is to support clients throughout the entire lifecycle of their policy. We pledge to handle every claim fairly, transparently, and with the highest level of service. Backed by our dedicated internal claims team and local TPA partners, we ensure brokers and their clients receive the guidance and support they need when a claim arises.

Our Vision

  • Seamless experience from lodgement to resolution
  • Tailored approach to fit the unique needs of every claim
  • Value-added support through insights, market updates, and case studies

Making a Claim

For claims notifications or circumstances lodgement in Canada, please follow these simple steps:

Email notification

Send an email to CanadaClaims.syndicates@aviva.com including:

  • Policy number
  • Brief outline of the circumstances
  • Timeline of events
  • Any demand(if applicable)
  • Supporting documents

Cyber Claims

For cyber-related claims, please refer to your policy schedule for incident response manager contact details. They are available 24/7 to provide immediate support following a cyber incident.

Or for cyber claims support: CanadaCyberclaims.syndicates@aviva.com

What to expect

  • Your claim will be promptly acknowledged with a reference number.
  • We’ll advise on any additional information required to assess coverage and strategy.
  • Once all details are provided, we’ll outline a proposed way forward—this may include appointing a panel lawyer or adjuster.
  • If an external provider is engaged, they will contact the broker first.
  • Updates will be shared at key milestones, with claims handlers available to answer questions and provide ongoing support.
Claims team